Returns & Refunds

Maxi Print is a trading name of MAXI PRINTING SOLUTIONS (Pty) Ltd (Reg. 2026/617967/07).

We offer a 14-day return window for eligible change-of-mind returns. This page explains which products qualify and how to send them back. How refund money is calculated and paid is explained on our Refunds Policy.

Our 14-day return window

Request your return and hand the goods to a courier or return them to our office within 14 calendar days of delivery or collection if you change your mind or order the wrong item. The window starts when you receive the goods, not when you pay. Contact us early enough to get return instructions. To qualify under this voluntary offer, the product must be unused, complete and in resalable condition, with its packaging undamaged and seals intact. Keep your order reference or other proof of purchase.

Opened, installed or used ink, toner and other consumables do not qualify for this voluntary change-of-mind offer. This does not remove any right relating to a defect, an incorrect item or another qualifying return.

Starting and sending a return

Email sales@maxiprint.co.za with your order reference, product code and reason for return. For a fault, include the printer model, any error message and photographs or a print sample where available. We will explain the return route and any assessment needed. Please contact us before sending goods so they can be directed correctly. Pack the product securely with its accessories and packaging where available. Do not send unrelated items or confidential documents.

Damaged, incorrect or defective products

Contact us promptly if an item is damaged, missing or incorrect. Keep the packaging and avoid installing or continuing to use an incorrect or unsafe item. A reasonable assessment may be needed to confirm the issue; an immediate replacement is not guaranteed. For a confirmed defect, the remedy may be a repair, replacement or refund depending on the circumstances and your rights. Manufacturer warranty processes are separate and do not replace your rights against us. The 14-day change-of-mind window does not limit rights that cannot legally be excluded.

Costs and exchanges

For voluntary change-of-mind returns, you pay the direct return delivery cost. For qualifying defective returns, or an incorrect item we supplied, we cover the required return cost. We do not charge a restocking, administration or payment-processing fee for an eligible return. Exchanges depend on the returned item's eligibility and replacement availability; we will confirm any price difference before proceeding.

Return methods and address

This policy applies to direct purchases delivered or collected in South Africa. Eligible goods may be returned by a tracked courier service or handed in at our Cape Town office during office hours after contacting us.

Return address: Maxi Print, Unit 6, Jarin Park, 3 Dawn Road, Montague Gardens, Cape Town, 7441. Hours: Monday to Friday, 09:00 to 16:00 (excluding public holidays). For change-of-mind returns, you arrange and pay the courier; we do not supply a prepaid label, and an office hand-in has no return shipping charge. For an incorrect, damaged or qualifying defective item for which we are responsible, contact us first and we will arrange a suitable return at our cost.

Inspection and outcome

We check returned goods against the purchase and the return reason, and will explain any missing item, conflicting product code, damage or eligibility concern and give you a chance to respond. A refund, exchange, repair or replacement will follow the circumstances and your rights. If a voluntary return is declined, we will explain why; no undisclosed charge is imposed.

Refund summary

For a straightforward eligible return, our target is to inspect the goods and start the refund within 7 business days of receiving them. Your bank or payment provider may then take about 3 to 10 further business days for the funds to reflect. Refunds normally follow the original payment route; we are cashless and do not issue cash refunds. No restocking or administration fee applies. The original delivery charge is not refunded for a voluntary change-of-mind return except where your rights require it. See the full Refunds Policy for amounts and payment-route detail.

Contact

• Email: sales@maxiprint.co.za
• Phone (landline): +27 (21) 518-3496
• WhatsApp: +27 76 733 1181
• Office: Unit 6, Jarin Park, 3 Dawn Road, Montague Gardens, Cape Town, 7441
• Hours: Monday to Friday, 09:00 to 16:00 (excluding public holidays)